Refund policy

Order Cancellation Policy

You have the option to cancel your order and request a refund as long as it has not yet been shipped. After the order has been dispatched, please wait until it arrives before starting the return procedure.

Product Returns & Exchanges

We permit returns and exchanges for items that are in unused condition within a period of 30 days from the date of delivery.

For purchases made between November 15, 2026 and January 15, 2027, the return period is extended to 60 days.

  1. Reach out to our Customer Service team at Support@SnupUp.shop to begin the return or exchange process.
  2. Upon approval, securely package the item(s) in their original packaging.
  3. Utilize the return label that was included in your package. Return shipping is complimentary.
  4. We will process returns within 5 business days of receiving your items.

Conditions for Returns

Products must be unused, remain in their original packaging, and include proof of purchase. Please refrain from sending your purchase back to the manufacturer.

Return Costs

Returns are at no cost to you. There are no restocking fees charged.

Refund Process

Approved refunds will be credited to your original method of payment within 5 business days following the receipt of your returned items.

Refund Delays or Issues

If your refund hasn't appeared:

  • Verify your bank account.
  • Reach out to your credit card provider, as the time taken for processing may differ.
  • If the problem continues, please contact your bank.

For additional help, email Support@SnupUp.shop.

Sale Merchandise

Both regular and sale items can be returned for refund as long as they adhere to the return criteria outlined above.

Item Exchanges

We accommodate exchanges for items that are defective or damaged. To start an exchange, please reach us at Support@SnupUp.shop. Please note that delivery times for exchanged items may vary based on location.

Return Shipping Address

All returns must first be authorized. The return shipping address will be communicated once your request has been approved. Returns that are not authorized will not be processed.

Email: Support@SnupUp.shop
Business Address: 1381 S WALNUT ST UNIT 2205, ANAHEIM, CA, 92802